- This program is valid specifically for the purchase of Digital Rice Cookers, Rice Cookers, Induction Cookers, Digital Air Fryers, Air Cooler and Electric user.
- This program applicable exclusively for purchases start from 1 June 2025, at both offline stores and online/e-commerce platforms.
- New product replacement only could be done up to twice within a 365-day period.
- This program, purchases made through online channels/e-commerce, Toshiba is not responsible for any product damage caused during shipping. Customers may contact the respective e-commerce platform directly.
- Customers must contact Toshiba’s Official Business WhatsApp (0811401816) to report product damage and initiate the replacement process.
- Customers must send a video showing the issue or product damage through Toshiba’s Official Business WhatsApp.
- The new product replacement is valid only after the customer has received an approval message and a report number from Toshiba’s Official Business WhatsApp.
- Customers must provide the purchase invoice and warranty card.
- After receiving confirmation from the service team, the damaged product must be shipped in its original box with secure packaging.
- The damaged product must be delivered to a Lion Parcel drop-off point or can be picked up if the Lion Parcel network provides that service.
- The shipping cost for the damaged product will be covered by Toshiba.
- Customers may also ship the product through a Lion Parcel partner, pay the shipping fee upfront, and then claim the cost from Toshiba.
- Factory-related defects in quality that may occur through normal consumer use.
- Customers cannot proceed with a claim if the unit is found to be damaged due to user negligence such as being dropped, submerged in water, or other similar conditions after inspection by the service team.
- The Toshiba service team is authorized to determine the product damage after conducting further inspection.
Program ini memungkinkan konsumen mendapatkan penggantian unit baru tanpa perlu melakukan servis apabila unit mengalami kerusakan dalam waktu 365 hari setelah pembelian.
Konsumen dapat menghubungi layanan purna jual (after-sales service) Toshiba melalui nomor WhatsApp yang tercantum di kartu garansi.
Siapkan kartu garansi, bukti pembelian, dan video yang menunjukkan kerusakan unit.
Ya, video kerusakan unit harus dikirimkan melalui WhatsApp ke layanan purna jual untuk proses verifikasi.
Layanan purna jual akan memberikan informasi dan panduan alternatif jika kerusakan unit tidak memenuhi syarat penggantian.
Setelah verifikasi selesai, konsumen dapat memilih untuk unit dijemput oleh mitra ekspedisi atau mengantarkannya ke mitra ekspedisi terdekat.
Informasi tentang biaya pengiriman (jika ada) akan dijelaskan oleh layanan purna jual saat proses verifikasi.
Waktu penggantian akan diinformasikan setelah proses verifikasi dan pengiriman unit yang rusak selesai.
Program ini berlaku untuk produk tertentu yang tercakup dalam syarat dan ketentuan. Konsumen disarankan untuk memeriksa kartu garansi atau menghubungi layanan purna jual untuk informasi lebih lanjut.
Program ini berlaku di wilayah Indonesia dengan akses layanan purna jual resmi Toshiba. Untuk informasi wilayah tertentu, hubungi layanan purna jual melalui WhatsApp.