The fan will go on and off during cooking to help maintain temperatures as well as to help conserve energy.

Please call our customer service line 1-855-204-5313 for further assistance with the replacement part order. 

No. Microwave and convection don't work at the same time.

When in CONVECTION MODE, metal pans can be used but Only in Convection Oven mode.  Silicone Bakeware should not be used.

We recommend cookware that has been microwave safe certified. If the cookware does not state "Microwave Safe", we recommend that you do not use it.

This is normal. The display shows that the clock is set.

Use a damp cloth with mild sudsy water - soap such as a mild dish detergent. Do not use abrasive cleaners or cleaning items such as steel wool or other cleaning pads.

Do not spray glass cleaner on glass door.

It is safe to place on laminate countertops.  Please refer to recommended distances the product should be approximately 4' from top, and sides.

This mild odor is coming from the elements heating up for the first time and will not persist.

This is normal when the unit is plugged in and as the controls are in use. The light will turn off a few seconds after no other command is entered into the digital control.

If it doesn't turn off, please call our customer service line 1-855-204-5313 so we can arrange for a return.

Please check your toaster oven settings. Only one element is on when in the broil cooking mode. Other cooking modes, such as convection and rotisserie will utilize all of the elements. 

Pre-heating the toaster oven is an important first step. It is best to pre-heat the oven to the desired temperature for approximately few minutes prior to cooking.

1 year from the date of purchase indicated on the original receipt or online order confirmation email from the store.

Product is free of any defective material and/or workmanship. Warranty covers the use of the product within the country of sale only.

Commercial Use.

Damage, misuse, abuse or neglect.

Products that have been modified in any way.

Issues that occur if unit is used outside of the country of sale.