Online Sales Policy

The main purpose of online sales is to serve end-users for personal use only and not for resale or commercial distribution purposes.

The company reserves the right to cancel orders suspected to be for commercial purposes or involving abnormal quantities.

1. Prices & Promotions

The company aims to provide accurate information and pricing on the website; however, unintentional errors may occasionally occur.

The company reserves the right to update prices, modify website content, or cancel orders containing pricing errors without liability.

The company reserves the right to modify or cancel promotional offers without prior notice.

2. Delivery Coverage

Delivery service is currently available within Greater Cairo and Alexandria only.

Delivery timelines may vary depending on the area and product availability.

3. Payment Methods

Online payment is accepted only through Visa and MasterCard.

The payment card must be valid and belong to the customer placing the order.

The company reserves the right to request additional information or documents for payment verification purposes when needed.

4. Order Processing

Customers place orders through the website by completing all required information.

An email or message containing order details will be sent once the order is successfully placed.

The company reserves the right to cancel orders if the customer cannot be contacted or required information is incomplete.

5. Delivery & Acceptance Policy

Delivery will only be made to the address registered during order placement.

Customer acceptance of the product confirms that it has been visually inspected and received with all accessories included.

6. Return & Exchange Policy

Customers may return or exchange products in accordance with consumer protection law and company policies.

Products must be returned in their original condition with all accessories and the original invoice.

Products showing misuse, modification, or abnormal use cannot be returned.

7. Order Cancellation

The company reserves the right to cancel orders in case of pricing errors, unavailable products, or suspected misuse.

If an order is canceled after payment, the refund will be processed through the same payment method used.

8. Limitation of Liability

The company shall not be responsible for any losses or damages resulting from misuse of the website or incorrect customer information.

The company’s responsibility is limited to processing orders according to the approved policies and terms.

9. Changes to Sales Policy

The company reserves the right to modify or update the sales policy at any time without prior notice.

Continued use of the website constitutes acceptance of the updated policy.

10. Customer Service

For inquiries or complaints, customers may contact customer service through the company’s official channels.