Toshiba Hong Kong Limited, our Customer Service Hotline has received customer’s reports of suspicious phone calls from individuals impersonating Toshiba Home Appliances representatives. These callers falsely claim that certain batches of Toshiba products require “inspection, repair, or replacement.” We hereby reiterate that these calls were NOT made by Toshiba Hong Kong Limited and the contents are entirely fraudulent and fictitious. Our company has no connection with such calls and has neither authorized nor instructed any third party to make such contact or arrangement. If you have received any fraudulent call or any suspicious situation, do NOT disclose any personal information to unknown callers. Please contact our Customer Service Hotline immediately via the following official channels for verification of authenticity and assistance promptly: Customer Service Hotline : +852 2635 9222 Email : services@toshiba.com.hk Thank you for your continued support and trust. Toshiba Hong Kong Limited 23rd December 2025