MS2-TQ20SC

If the oven stops working during cooking, please check for the following causes:

The water tank has not been properly placed back into the oven. If so, push the water tank back into the oven until you hear a "click" sound.

The water tank is empty / there is a "ding ding ding ding ding" alert sound, and the screen shows a "water drop" icon and a "FILL" indicator. If so, open the rubber seal of the water tank, add an appropriate amount of room-temperature cold water / distilled water, then place the tank back into the oven and resume cooking.

The screen shows a "thermometer" icon and an "F01" indicator. If so, it means the internal oven temperature is higher than what the selected function requires. Please wait for the oven cavity to cool down before using it again.

MS5-TR30SC

If the oven stops working during cooking, please check for the following causes:

The water tank has not been properly placed back into the oven. If so, push the water tank back into the oven until you hear a "click" sound.

The water tank is empty / there is a "ding ding ding ding ding" alert sound, and the screen shows an "F02" indicator indicating low water. If so, open the rubber seal of the water tank, add an appropriate amount of room-temperature cold water / distilled water, then place the tank back into the oven and resume cooking.

The screen shows an "F01" indicator. If so, it means the internal oven temperature is higher than what the selected function requires. Please wait for the oven cavity to cool down before using it again.

If it still cannot be used, please call 852-26359222 during office hours for inquiries.