1. Job Description of Call Center English Speaking (Senior Staff)
• Manage inbound and outbound, making customer address their needs for all contact channel
• Coordinate with all concerns, dispatch products or provide services on time to customer
• Management and resolve customer complaints - Identifying operational issues and suggesting possible improvements
• CSAT and NPS customer survey
Qualification
• Excellent verbal communication skills, great listening comprehension skills
• Service mind, customer-focused, solid problem-solving skills, detail-oriented and efficient and the ability to socialize well
• An ability to multitask, typing and word processing skills and digital skill
• Good analytical, Negotiation skills and Strong Initiative skill
2. Job Description of Product Marketing (Assistant Manager)
(Assistant Manager, SDA category)
• Be responsible for the product category's profit, sales quantity/amount, inventory turnover, and most importantly the product selecting and launching
• Daily PSI management
• Market information collecting (Benchmark is one of the most import one) and Sales policy setting up
• Communication with HQ and Product Director (PD) about orders, products, activity support etc.
Qualification
• Good command of English (compulsory)
• 3 years experience in home appliance at least; Product Marketing, Product Manager (PM) experience prefer
• Experience dealing with China company, or working in China company experience preferred
• Able to work in fast paced environment.
• be willing to change and accept chalenging.
3. Job Description of Technician Officer
• Taking care the repair job as per leader assignment.
• Internal and onsite service to maintenance and repair HA (Home appliance) and SDA (Small domestic application) products.
• Inspection / rework / repair / test and cleaning in field of refurbishment type.
• Provide technical information on technical check list form to be the data in iService system
Qualification
• At least 1 year for experience in field of service repairing.
• Basic knowledge of electrical circuits and mechanical.
• Driving license for car and motor cycle.
4. Job Description of Head of PC Leader (Supervisor)
• Sales out plan in Dealer & create game plan in each location: Set suitable target pc leader in DLR channel and follow up sales visit and progress in each month.
• Sales out trend and competitors’ activity in market: Daily, Weekly sales progress report with action request for keep market share and expand strategic model
• Evaluate pc leader, sell out and store information accuracy:
• Budget planning in headcount & resource to meet sales activity in each month
• Control salary & incentive within budget request and make it most efficiency in each location
Qualification
• Sales strategic plan with people management skills and the ability to prioritize necessary action for quick problem-solving
• Able to manage big data and evaluate the main reason that effect results
• Able to analyze store problems and suggest sales plans to achieve targets and improve high-end products in each store.
5. Job Description of Products Test Engineer (TISI&EGAT)
• To apply TISI & EGAT (no.5) License application for imported and any other relevant products.
• Work with relevant team for document preparation to obtain certificates
• Factory process quality audit when necessary ( based on ISO9000 )
• Pre testing and evaluating products according to TISI and EGAT performance standards and safety requirement standards
Qualification
• 2 Years experience in direct field - HA products performance test engineering - HA products’ certification jobs
• Microsoft office , Pareto , SCATTER , Regression analysis , DOE ( Design Of Experiment ) , Minitab Data Statistical Analysis
• HA products' technical knowhow and practical technical skilled
• Able to do pre-test and evaluating products' according to TISI,EGAT and safety requirement standards
• Communication skilled against testing issue
• Innovative and creative thinking, supervision skilled