REFUND POLICY
If you are not fully satisfied with your purchase, you may request a return. Refunds will be processed once the product has been received and inspected by our team. Refunds are issued to the original method of payment, and shipping costs are non-refundable, except in cases of verified product defect or damage.
RETURN CONDITIONS
To qualify for a return:
- You must provide the original receipt or proof of purchase (e.g., online order number).
- The product must be returned in its original packaging, including the outer box.
- The product must be in new, unused condition, with all original accessories, manuals, and free gifts (if any).
- Products must be returned in Malaysia, where the product was originally purchased.
- Only products purchased via Toshiba Lifestyle Malaysia Shopify are eligible.
NON-RETURNABLE ITEMS
We do not accept returns under the following circumstances:
- Products that are used, damaged, or altered by the customer.
- Missing accessories or packaging.
- Products purchased through third-party resellers or unauthorized channels.
For products purchased via other retail or online distributors, please contact them directly regarding their return/refund policy.
HOW TO REQUEST A RETURN
To initiate a return:
- Prepare your order number, purchase receipt, and product serial number.
- Contact us via email at service@toshiba.com.my.
- Our customer care team will review your request and provide return instructions.
Note : Unauthorized returns or shipments marked “Cash on Delivery (COD)” will be rejected.
RETURN SHIPPING
- For defective or damaged items : Return shipping will be NOT covered by Toshiba Malaysia.
- For non-defective returns (e.g., change of mind): Return shipping costs are to be borne by the customer.
- Please retain your return tracking number to ensure your return is tracked.
REFUND PROCESSING TIME
Once your return is received and inspected:
- Refunds will be processed via the original form of payment.
- Processing and bank reflection times may vary.
Original shipping costs (if any) will be deducted from your refund, unless the return is due to a incorrect item.
DAMAGED OR DEFECTIVE PRODUCTS
If your product arrives damaged, incomplete, or is found to be defective, please email us immediately with:
- Photo/video evidence of the issue.
- Order number.
- Description of the problem.
We will arrange for a refund and repurchase upon verification.
CONSUMER USE ONLY
Toshiba Malaysia reserves the right to refuse or cancel any order if we suspect that the products are being purchased for commercial resale purposes.
CONTACT US
If you have any questions, concerns, or requests regarding this Return and Refund, please contact us at:
Toshiba Lifestyle Malaysia – Customer Support Phone: 1300 88 7899
Email: service@toshiba.com.my
Address: Toshiba Sales and Services Sdn Bhd , Ground Floor &Level 5, Bangunan Palm Grove II, No.12, Jalan Glenmarie (Persiaran Kerjaya), Section U1, 40150 Shah Alam, Selangor Darul Ehsan, Malaysia.